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Case Manager (Contract)

Shoppers Drug Mart Corporation

Date: Aug 8, 2014

Location: Mississauga, ON, CA

Job Title: Case Manager (Contract)

Post Date: 02 / 14 / 2014

Location: 1685 TECH AVE

Regular / Temporary: Temporary


Position Type: Full Time

Province: ON

Requisition Number: 1037013

Store Number: 6003-SHN


Case Manager (contract), Specialty Health Network - Mississauga

Shoppers Drug Mart Specialty Health Network Inc. (“SDM Specialty Health”) is a wholly owned subsidiary of Shoppers Drug Mart Inc. (“SDM”). SDM Specialty Health is Canada's unique provider of client-focused healthcare products, services, and patient support programs. Being successful at SDM Specialty Health means you've enhanced a patient's life, and we do that every day! All across Canada, our team provides a number of services directly to patients; these brand-focused programs, sponsored by pharmaceutical companies, help patients manage and optimize their drug and medical therapies in the community.

We employ various healthcare professionals, and dedicated support staff to ensure the success of the team. With hundreds of employees across Canada, were proud to be able to offer a family-oriented environment that gives staff greater control over their own life choices.

Do you have what it takes to be successful at SDM Specialty Health Network? Come join our Team!

Reporting to the Manager, Case Management the Case Manager, is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the client/patient need through communication and available resources to promote quality cost effective outcomes. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self- learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

Principle Accountabilities

* Responsible for assigned designated geographic region and/or contracted case management services and act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors.
* Coordinate & facilitate the client progress from enrollment to drug administration and throughout therapy ensuring thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly
* Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.
* Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network and external Pharma Company representatives.
* Available to visit clinics, provide training & build relationships on behalf of the program(s).
* Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics.
* Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management.
* Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.
* Participate in ongoing reflective practice activities and internal and external committees.


Qualifications and Skills

* Fluently bilingual with exceptional communication skills (French & English)
* Five or more years direct clinical experience
* Current professional nursing license in the province of work
* BScN preferred, however, a combination of experience and education will be considered
* Demonstrated leadership experience
* Knowledge and ability to provide an organized, efficient approach to case management
* Possession of excellent skills in assessment, critical thinking and decision making
* Ability to demonstrate understanding of SDM Specialty Health Networkpolicies, legal considerations and professional ethics
* Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web based applications (Oracle; Seibel)
* Ability to present to fellow colleagues
* Ability to remain objective and be a team player
* Ability to adapt to a changing environment
* Commitment to the principle of quality client-centered service delivery
* Knowledge of theory and implementation of Continuous Quality Improvement processes
* Current BCLS, CPR certification (if in direct contact with patients)
* Use of an insured automobile for work and a valid driver’s license


37.5 hours per week





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