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IT Infrastructure Solution Lead, Supply Chain & Category Management

Shoppers Drug Mart Corporation

Date: Aug 2, 2014

Location: Toronto, Ontario, Canada

Job Ref 72-IT-0513-412
Job Title IT Infrastructure Solution Lead, Supply Chain & Category Management
Job Type Full-time
Location Toronto, Ontario, Canada
Salary Not disclosed


IT Infrastructure Solution Lead, Supply Chain & Category Management

Become a key member of the Infrastructure Engineering team; responsible for providing development and integration of new and existing service offerings for the Supply Chain and Category Management area. This includes assisting and supporting Infrastructure Roadmaps and Technology Architecture for that Infrastructure Domain.

Innovation in pharmacy, retail and now, IT.

You are an innovator. A builder. You are looking for what’s next, to put your stamp on things.

We are a leader in retail and pharmacy. Well-known and convenient. A Canadian success story for 50 years, created by recognizing needs, building services and focusing on what’s important.

And right now, our focus is IT.

We are transforming our business with IT investment in projects and systems – from architecture, application deployment and management, to implementation and production – and the people behind them.

Shoppers Drug Mart is one of the most recognized and trusted names in Canadian retailing, with over 1,200 Shoppers Drug Mart and Pharmaprix stores in each province and three territories. We are one of the most convenient retailers in Canada, proudly serving Canadians who believe being healthy means looking and feeling good.

We are hiring an IT Infrastructure Solution Lead, Supply Chain & Category Management.

Reporting to the Manager, Infrastructure Solutions, this role is principally accountable for the successful design and implementation of infrastructure solutions for projects supporting Shoppers Drug Mart enterprise systems.

The successful candidate will be responsible for the translation of technical requirements into solutions that align to Shoppers’ architectural standards as well as our strategic business focus.

The position requires in-depth knowledge of Infrastructure Technologies as well as project management principles in order to effectively design and deploy stable, efficient solutions. Additionally, the role is responsible to provide high level solution assessments to support early business decisions.

Overall, the Infrastructure Solution Lead will partner with the Portfolio Architect to provide end-to-end technical oversight for IT project solutions.


The role provides a fully integrated Infrastructure Solution inclusive of; Platform Compute, Enterprise Storage, Network Technologies, Enterprise Monitoring, Messaging & Collaboration, Desktop & Remote Access, and Middleware & DB Technologies. Specific duties include:

* Maintain an up-to-date understanding of computer systems technology (in their specific LOB domain) and determine how advances in this technology can be utilized within Shoppers Drug Mart.
* Along with other Infrastructure Solution Leads, contribute to the development and maintenance of the Infrastructure Assessment Model.
* Interpret and analyze changes within the portfolio environment in order to assess impact to the existing infrastructure landscape.
* Accountable for all infrastructure documentation associated with the assigned Portfolio.
* Identify the need for new processes & artifacts associated with the infrastructure solution development process.
* Focus on building process efficiencies into each stage of the design & delivery cycle
* Exploit existing technology standards where possible and identify the need for new ones where necessary
* Lead large scale Infrastructure projects related to the design, selection, acquisition, and implementation of infrastructure systems. As the technical lead on complex solutions, conduct technical reviews and develops the integrated solution model. Provide subject matter expertise to Architecture and Engineering on the standards and processes related to technology in the SDM Infrastructure. Additionally, direct others in a matrix fashion in order to deliver the overall solution.
* Develop infrastructure solutions and design to align to the current IT Standards & develop a fluent understanding of the business systems associated with their assigned portfolio infrastructure landscape
* Develops and delivers presentations to all levels if the organization, including the IT executive level
* Working with the Project Manager, develop and execute the solution development process from concept stage through to delivery. This includes:
* Requirements Analysis and Validation
* High Level Design & Technology Cost Model preparation
* Develop and support Proof of Concept & Pilot phases
* Detailed Design & Deployment Planning
* Lead the execution of the Deployment for Non-Production and Production environments
* Includes representing the implementation plans through change management
* Support Technology Team Build Documentation
* Consult on go-live efforts of non-production & production environments
* Carry out Project Post Implementation Reviews in order to provide continuous improvement

* Develop and execute implementation plans, risk matrixes, resource requirements, and budget estimates.
* Accountable for planning and scheduling the implementation of technology changes to develop a solution that minimises the negative impact to the business during infrastructure changes.
* Decide how to balance the architectural choices between short term and long term impact. Cost (dollars and resources), project schedules, business value and resource availability must all be considered.
* This role will exercise governance over infrastructure based vendors to ensure that their solution or service aligns to SDM technology standards and expectations
* Technology vendor sales and pre-sales support (daily to weekly) to plan the deployment of acquired technologies
* Technology vendor management staff (monthly) for the purposes of escalating technical and delivery issues beyond the scope handled by the immediate team

Skills and Experience:

* 6+ years experience developing high level and detail design documentation specific to Infrastructure solutions
* 8 + or more years experience with Platform, Storage, Monitoring, Network, Data Centre, & Desktop technologies
* 3 + years experience with infrastructure technologies & deployment architectures
* Experience with middleware applications servers as well as Enterprise Database technologies
* 5+ years experience developing complex Infrastructure Bill of Materials / Cost models inclusive of hardware, software & labour
* Industry related experience in an IT consultant/technical lead role within the Retail area, with a specific focus on Supply Chain functions and services.
* Strong English verbal and written skills
* High attention to detail

* 3+ years exposure to organizations that have deployed solution development methodologies based upon Architectural Frameworks such as TOGAF, collaborating with technology subject matter experts for creating complex solution design


* University Degree in Engineering or Computer Science or equivalent experience

Why now?

We are Canada’s largest pharmacy retailer, and we have a potentially once in a career opportunity for talented technology and computer professionals as we are transforming our business with IT investment in projects and systems – from architecture, application deployment and management, to implementation and production – and the people behind them.

Be part of something new that will have a significant impact on your career, our company, and our customers from coast to coast. Be part of a caring organization that supports our community and provides Canadians with services in health, beauty and convenience across the country.

Be part of Shoppers. Optimized.

And on top of that, every year, Shoppers Drug Mart employees at Central office, and in the stores of our Associate Owners, contribute more time, money and effort to great charitable causes across Canada.

Why Shoppers?

At Shoppers Drug Mart, we have always remained true to our belief that the root of our success lies with our people. We pride ourselves on providing more ways to care about our patients, customers and community.

We offer unique work, and the benefits you would expect from a large corporation, all with a smaller company feel, as well as:

* A high energy and varied workplace that strives for and rewards excellence.
* Competitive pay structures, rewarding strong and consistent performance
* A highly customizable benefits plan, including a vacation purchase option
* Peer recognition programs
* Employee discounts on in-store purchases
* Opportunities for skill development and advancement in your work
* Learning and development through our SDM University
* Strong culture of charitable and community involvement
* Unique chance to work with an organization that is committed to improving the health and well being of Canadians

(no agencies please)

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