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Bilingual Pharmacist

Mississauga Ontario Canada

Job Type: Full-time
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Position Summary

Job Ref 2016-401
Job Type Full-time

Basic Function:

The Patient Contact Centre Pharmacist will utilize their clinical skill and communication abilities in support of one or more contact center based clinical programs.

Nature and Scope:

In support of program operations, the Pharmacist will be required to work individually or in a team environment.  Most programs will require telephonic outreach to patients, prescribers or retail pharmacies and require strict adherence to program standard operating procedures and scripting.

Principal Accountabilities

  • Successfully complete all required program training and testing
  • Convey a positive company image on the telephone and within the workplace at all times
  • Consult with  patients regarding active drug therapy and drug utilization as prescribed by their health care professional.
  • Data entry of clinical and non-clinical information into application databases
  • Achievement of specific quality goals related to adherence to standard operating procedures and scripting
  • Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice
  • Provide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency, and overall program performance
  • Maintains patient confidentiality in all interactions including handling of prescriptions, volume of voice, shredding of documents, and the attainment of patient consent
  • Practice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practice
Qualifications and Skills
  • Qualified to counsel patients in both of Canada’s official languages, English and  French
  • Insured and currently licensed with the Ontario College of Pharmacist (Part A), in good standing
  • Exceptional verbal skills  and written communication skills
  • Strong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirements
  • Proficient in data entry, and the use of Windows-based programs
  • Maintains high ethical standards
  • Commitment to providing exceptional customer service
  • Minimum of 2 years of experience as licensed, practicing pharmacist
  • Flexible to work rotating shifts, the Patient Contact Centre is open from 9am to 11pm, Monday to Friday
Accommodation is available upon request for applicants and colleagues with disabilities.

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